Saxlex.shop is committed to providing customers with a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund according to the terms below.
1. Return Period
Customers may request a return within 30 days from the date the order is delivered.
Return requests submitted after the 30-day period will not be accepted.
2. Return Requirements
To be eligible for a return, the following conditions must be met:
1. The item must be unused and in its original condition.
2. The item must include the original packaging and all included accessories.
3. The item must not have any signs of damage, wear, alteration, or misuse.
4. Customers must contact us and receive return approval before sending the product back.
5. Customers must provide valid order information for return verification.
6. Return Address
Approved returns must be shipped to:
Saxlex INC
615 HEALOSBURG AVE UNIT 223
SANTA ROSA, CA 95401
United States
Customers must receive return approval before sending any package to this address.
4. Return Shipping Responsibility
5. If the return is requested due to personal reasons, including change of mind, incorrect purchase, or preference changes, the customer is responsible for return shipping costs.
6. If the item received is damaged, defective, or incorrect due to an error by Saxlex INC, we will review the situation and provide appropriate assistance.
7. Customers are responsible for ensuring returned packages are properly packaged and shipped with tracking information.
8. Refund Processing Time
Once the returned item is received and inspected, refunds will be processed within approximately 3 business days.
Refunds will be issued to the original payment method used during purchase.
The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us with your order information and supporting details.
We will review your request and provide a suitable solution.
7. Contact Information
Saxlex INC
615 HEALOSBURG AVE UNIT 223
SANTA ROSA, CA 95401
United States
Email:
[daisy@saxlex.shop]
[support@saxlex.shop]
Phone:
(341) 666-4060